Clients

For over a decade, Waterfall Gourmet Beverages has proudly served the finest cafes, restaurants, schools, hospitals, hotels, spas, and boutiques throughout Texas. See what a few of our clients have to say about us.

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Client Testimonials

"I've never worked with a more reliable company, or a better person."

Working with Waterfall Beverages and Douglas in particular has been flawless. When I have been in a pinch, he has personally delivered goods to us, whether it be during SXSW or at 6 am. I've never worked with a more reliable company, or a better person. Douglas' entire staff is always helpful and kind. We love Waterfall!

- Hotel Van Zandt

"We’ve developed great relationships with many, many vendors over the years but there are very few we’d call partners."

The entire crew (I really want to write “krewe”) at Waterfall Beverages is genuinely wonderful from Douglas and Amy to Jason and J.P. Every interaction, every transaction is simple and timely. Our products arrive quickly and safely. They’ve even dipped into their own stock to help me out when a very large vendor shorted one of our best-selling products with no warning. I’m glad to know them and very glad to do business with them. Waterfall is a company with integrity, which is demonstrated by everyone I’ve had the pleasure of communicating with. We’ve developed great relationships with many, many vendors over the years but there are very few we’d call partners. Waterfall Beverages is, without a doubt, a true partner.

-Jenny Kennedy Office Queen

"Working with your group is easy and hassle free"

Working with your group is easy and hassle free. You are always bringing great opportunities to the table. You don’t ask for much, but the returns on what you ask for are always worth it. It has been and is a pleasure working with Waterfall Beverages to help build and service the coffee community.

Alexander Helvie-Business Development Manager

"The level of service they provide their clients is second to none"

The Waterfall Gourmet Beverage team has been a tremendous partner. The level of service they provide their clients is second to none, and they have their finger on the pulse of an ever-changing landscape in the coffee and tea community. It is this level of focus that allows Waterfall to deliver value and industry knowledge to their clientele, in addition to the finest products.

-Ari Satinover-VP Sales- Southwest Region

"top notch customer service"

"Waterfall provides exceptional products and top notch customer service." Amy Brown -Owner

"Waterfall Gourmet is a professional and courteous business"

“Waterfall Gourmet is a professional and courteous business and a pleasure to work with. More importantly, they have their eyes and ears on the pulse of the specialty coffee community. Their long term relationships and commitment to the industry makes them a distributor of choice and a true business partner.”Denise Levesque East Coast Regional Sales Manager Foodservice

"Their passion for the coffee community is refreshing!"

Working with Waterfall Gourmet Beverage over the last 5 years has extremely rewarding. Their team is always willing to strategize growth opportunities while keeping the customer’s interest first and foremost. Their customer loyalty clearly comes from the dedication and key values they portray to both vendors and customers. Their passion for the coffee community is refreshing!-Mandy Holborow-Co Founder

"Best Customer Service of any distributer I've worked with in Austin."

"Best Customer Service of any distributer I've worked with in Austin. Doug and his crew at Waterfall go above and beyond with each interaction and delivery. They have created a team mentality in the service industry in Austin. I only wish we could order everything from them!" – Emma C Schmidt, Cafe Lead, TOMS Roasting Co.

"They have top quality products, fair prices, and reliable service"

"We love Waterfall Beverages! We have worked with Douglas and Waterfall since our opening day and they are one of our favorite vendors. They have top quality products, fair prices, and reliable service that has never let us down. They have worked with us through the changing needs of our business and we consider them to be an asset. I would recommend them to anyone who owns or manages a restaurant or coffee shop." Mary-Owner

"their turnaround time is unbelievable"

"Douglas & Waterfall Beverages are so reliable, fast & friendly. I always get prompt responses from requests, and their turnaround time is unbelievable. The service provided by Waterfall is unrivaled." Candice Betz | Spa Director | AWAY Spa by W Austin

"we were a perfect match"

"We started using Waterfall at our conception of Local in October 09. Douglas walked me thru their extensive range of teas, chai, soy, and syrups. Our mission was to only serve the best available which was easy to do, since Waterfall shared that mission we were a perfect match. Douglas came to Local prior to "opening day" to help teach our new staff about their products, why they chose them, and how to properly serve. It has been over a year since we opened and Local Coffee has been a HUGE success which is undoubtedly partly due to the superior products and services that they deliver. Dawn runs the warehouse and I believe she is the real "backbone" of Waterfall. I can always count on her pre-delivery day reminders, checking my orders for something I may have left out, and a warm smile on delivery days! Thanks Waterfall Family!" Robby Grubbs, Owner - Local Coffee

"We would not ask for more"

The Waterfall team has been a model business partner for us since day one. We value relationships above all else and this relationship defines efficient, pleasant and trustworthy. Always. We would not ask for more. Bill Duffy-COO

"I am very satisfied with Waterfall Beverages"

"Home Slice Pizza had found itself in quite a predicament after changing coffee providers just over a year ago. We needed to find a new source of teas and coffee accouterments. Waterfall Beverages came highly recommended from other restaurants we respect in the community. Doug and Waterfall stepped in and made the transition for us seamless. All aspects of the change to Waterfall Beverages were positive. The products we were getting before that stayed the same were offered at a better price, the new products Doug introduced us to were of higher quality, and Doug's standard of service is the highest is the business. I am very impressed by Doug's ability to maintain a personal relationship with his accounts while growing his business with new products and services. I am very satisfied with Waterfall Beverages now, and excited to see what they will become in the future." - Jeff Mettler, General Manager

"It is no surprise that the company has built a stellar reputation in the coffee community"

"We switched from our previous vendor to Waterfall Beverages because of their quick, free delivery and wide variety of top notch products. As I've gotten to know Douglas throughout the last year, I can't imagine working with anyone else. Time and time again, he has gone out of his way to make sure that we've got everything we need. He is always in the know about the newest products and never hesitates to bring us samples. It is no surprise that the company has built a stellar reputation in the coffee community. From customer service to reliability, the Waterfall team has met and surpassed our expectations. I can confidently say that working with Waterfall Beverages has definitely enriched our customers' experience at Texas Expresso!" Gaby-manager

"Its quality product and exceptional service"

"Since the inception of the coffee shop, Waterfall Beverage has been an integral asset to our business. Its quality product and exceptional service has contributed significantly to our success. The level of knowledge and experience demonstrated by its representatives is a compliment to their overall product. The level of support provided, especially during our start-up period, was “key” to our initial success. As Olmos Perk enters its third year with its outstanding reputation at stake, we continue to look to Waterfall Beverage for quality product and service. We value our partnership with a company we know has our best interest at hand." Olmos Perk Coffee Bar, LLC

"Deliveries are fast, reliable and accurate. "

Wouldn’t it be great to find a vendor that took a personal interest in your business and tried to customize their service to what you need? Waterfall Beverages is that vendor. The Heywood is a small boutique hotel, and I’m sure we deal in a much smaller volume than their other customers. Doesn’t matter – we’re treated like we’re their only customer. Deliveries are fast, reliable and accurate. Communication is personal and responsive. And they carry exactly the kind of items that spark the interest of our discerning customers. If we are looking for something they don’t have, Douglas and his team are full of ideas and try to find it for us! They are the real deal, real Austin, and we’re so happy to work with them. – Kathy Setzer, Owner/GM Heywood Hotel

"They are prompt, friendly, and their prices can’t be beat! "

"Douglas and the crew over at Waterfall Beverages are great! They are prompt, friendly, and their prices can’t be beat! We also love the fact that Douglas really knows the industry. He’s often been my go to guy for information about upcoming events and new equipment. Douglas possesses a vast amount of information about the business, especially as it relates to Austin. He’s always willing to help in any way he can. Once, we had a special event, for which I needed many containers to hold many gallons of iced coffee. Within a week, Douglas was at the store with a van full of empty jugs. They worked perfectly, and the event was a success. We love Waterfall!" Chuck Lindsey-Manager, Jo's Coffee- South Congress

"If you're in the industry and not using them, you're doing yourself and your company a disservice."

"I've been doing business with Waterfall for about 5 years now and they have, by far, provided me with the best customer service of any of my vendors. In fact, Douglas Kuehn is no longer my vendor, he is my friend. He has personally delivered every order, brought new products to my attention and been there for me in tight situations a number of times. I cannot speak highly enough about him and the rest of the guys at Waterfall. If you're in the industry and not using them, you're doing yourself and your company a disservice." Scott Hladky Manager - JP's Java

"Waterfall has always met its commitments to Thunderbird, every time without fail"

"There's a shortage of perfect vendors in the world, it would be a shame to miss out on this one. Waterfall has always met its commitments to Thunderbird, every time without fail. Whenever a mistake or problem arises, Doug and his team solve it immediately. One of our principal values at Thunderbird is that we care for the right reasons. It's a joy to have a vendor that was born on the same page as us in that regard." Ryan McElroy-Owner

"Great vendor-Better friend!!! You guys rock!!!"

"I have been working with Waterfall Gourmet Beverages for about 4 years and it has been an incredible experience. Douglas and Bob are incredible. Douglas provides the most extraordinary, enthusiastic and reliable service I have ever gotten from any of my vendors. Douglas will go out of his way to make sure that I have everything I need at all times. Douglas will also do anything in his power to help with pushing sales, customer retention etc… I just opened a new location and Douglas was there by my side at 5AM handing out cups of coffee on the side of the road… Great vendor-Better friend!!! You guys rock!!!" David-Andrew Deschodt, Director - Austin Java Coffee Company

"Waterfall always goes above and beyond"

"Waterfall always goes above and beyond. Their attention to detail, wonderful customer service, and quality of products continuously impresses us. They make buying soy milk fun!" Jessica Douglas- North Loop Manager

"In short, they are pleasantly making my job easier"

I have been working with Waterfall Gourmet Beverages even before I stepped foot on South Congress Hotel soil. I've gotten to know this group of hardworking individuals on a professional and personal scale. Their prices cannot be beat and, even beyond that, they bring hospitality to the distributor side of coffee business. They are people who make an effort to meet their clients at their clients' needs. In short, they are pleasantly making my job easier and save me and my business money along the way.

Thanks! Jesse R. Hartman GENERAL MANAGER

"He was the picture of professionalism"

"It was always a pleasure working with Doug. He was the picture of professionalism....kind of reminded me of a concierge at a fine European hotel." Cathy Lippincott - Guero's Taco Bar

"They have gone over the top for us when we have needed anything"

"Since the beginning of time Douglas has rocked. We have really enjoyed working with Waterfall Gourmet Beverages. They have gone over the top for us when we have needed anything. Even when I needed to move an ice machine from one store to another. That pretty much sells it all!" Michael Vaclav - Owner

"Cheers to this great community member"

"Waterfall Beverages and Douglas are a very valued business partner. Not only is the service extremely dependable and consistent, but its reassuring to know that if I ever need anything out of the ordinary or highly specialized, Douglas is there with a either a few options, solutions or a great recommendation. It's a pleasure working with Douglas on a personal level as well as he is always upbeat and full of life. Cheers to this great community member."- Marcus General Manager

"The folks at Waterfall have always been supportive, innovative, and customer focused"

"Dave and I own Genuine Joe Coffeehouse. It has been our pleasure to work with Waterfall Beverage from the very beginning since we started our business almost 4 years ago. The folks at Waterfall have always been supportive, innovative, and customer focused. They have expert product knowledge and industry experience which makes them a perfect match in providing the best possible quality products for our own customers. We couldn't be more pleased with their commitment and service. Thanks!" Dave Swainston & Victor Levi Owners - Genuine Joe Coffeehouse

"His products are of the highest quality, and are always guaranteed"

"Waterfall Gourmet Beverage has been an absolute pleasure to work with. Doug has been an inspiration to our staff, delivering quality service, and a level of hospitality that a restaurant could only dream of. His products are of the highest quality, and are always guaranteed. I only wish ever vendor was such a pleasure to work with." Billy Caruso, Partner - 24 Diner

Can't say enough about how much we love working with them!

Douglas and the team at Waterfall beverages have been fantastic. We've been using them a few years now, and they have consistently been reliable, thorough, and top-notch in customer service. They were so helpful to accommodate many specific items that we need for our shops and it really streamlined ordering for us- such a WIN! Can't say enough about how much we love working with them!

-Kimberly & Blake Batson owners