"Waterfall Gourmet Beverage has been an absolute pleasure to work with. Doug has been an inspiration to our staff, delivering quality service, and a level of hospitality that a restaurant could only dream of. His products are of the highest quality, and are always guaranteed. I only wish ever vendor was such a pleasure to work with." Billy Caruso, Partner - 24 Diner

"Dave and I own Genuine Joe Coffeehouse. It has been our pleasure to work with Waterfall Beverage from the very beginning since we started our business almost 4 years ago. The folks at Waterfall have always been supportive, innovative, and customer focused. They have expert product knowledge and industry experience which makes them a perfect match in providing the best possible quality products for our own customers. We couldn't be more pleased with their commitment and service. Thanks!" Dave Swainston & Victor Levi Owners - Genuine Joe Coffeehouse

"Waterfall Beverages and Douglas are a very valued business partner. Not only is the service extremely dependable and consistent, but its reassuring to know that if I ever need anything out of the ordinary or highly specialized, Douglas is there with a either a few options, solutions or a great recommendation. It's a pleasure working with Douglas on a personal level as well as he is always upbeat and full of life. Cheers to this great community member."- Marcus General Manager

"Since the beginning of time Douglas has rocked. We have really enjoyed working with Waterfall Gourmet Beverages. They have gone over the top for us when we have needed anything. Even when I needed to move an ice machine from one store to another. That pretty much sells it all!" Michael Vaclav - Owner

"I have been working with Waterfall Gourmet Beverages for about 4 years and it has been an incredible experience. Douglas and Bob are incredible. Douglas provides the most extraordinary, enthusiastic and reliable service I have ever gotten from any of my vendors. Douglas will go out of his way to make sure that I have everything I need at all times. Douglas will also do anything in his power to help with pushing sales, customer retention etc… I just opened a new location and Douglas was there by my side at 5AM handing out cups of coffee on the side of the road… Great vendor-Better friend!!! You guys rock!!!" David-Andrew Deschodt, Director - Austin Java Coffee Company

"It was always a pleasure working with Doug. He was the picture of professionalism....kind of reminded me of a concierge at a fine European hotel." Cathy Lippincott - Guero's Taco Bar

"There's a shortage of perfect vendors in the world, it would be a shame to miss out on this one. Waterfall has always met its commitments to Thunderbird, every time without fail. Whenever a mistake or problem arises, Doug and his team solve it immediately. One of our principal values at Thunderbird is that we care for the right reasons. It's a joy to have a vendor that was born on the same page as us in that regard." Ryan McElroy-Owner

"I've been doing business with Waterfall for about 5 years now and they have, by far, provided me with the best customer service of any of my vendors. In fact, Douglas Kuehn is no longer my vendor, he is my friend. He has personally delivered every order, brought new products to my attention and been there for me in tight situations a number of times. I cannot speak highly enough about him and the rest of the guys at Waterfall. If you're in the industry and not using them, you're doing yourself and your company a disservice." Scott Hladky Manager - JP's Java

"Douglas and the crew over at Waterfall Beverages are great! They are prompt, friendly, and their prices can’t be beat! We also love the fact that Douglas really knows the industry. He’s often been my go to guy for information about upcoming events and new equipment. Douglas possesses a vast amount of information about the business, especially as it relates to Austin. He’s always willing to help in any way he can. Once, we had a special event, for which I needed many containers to hold many gallons of iced coffee. Within a week, Douglas was at the store with a van full of empty jugs. They worked perfectly, and the event was a success. We love Waterfall!" Chuck Lindsey-Manager, Jo's Coffee- South Congress

"Since the inception of the coffee shop, Waterfall Beverage has been an integral asset to our business. Its quality product and exceptional service has contributed significantly to our success. The level of knowledge and experience demonstrated by its representatives is a compliment to their overall product. The level of support provided, especially during our start-up period, was “key” to our initial success. As Olmos Perk enters its third year with its outstanding reputation at stake, we continue to look to Waterfall Beverage for quality product and service. We value our partnership with a company we know has our best interest at hand." Olmos Perk Coffee Bar, LLC

"We switched from our previous vendor to Waterfall Beverages because of their quick, free delivery and wide variety of top notch products. As I've gotten to know Douglas throughout the last year, I can't imagine working with anyone else. Time and time again, he has gone out of his way to make sure that we've got everything we need. He is always in the know about the newest products and never hesitates to bring us samples. It is no surprise that the company has built a stellar reputation in the coffee community. From customer service to reliability, the Waterfall team has met and surpassed our expectations. I can confidently say that working with Waterfall Beverages has definitely enriched our customers' experience at Texas Expresso!" Gaby-manager

“Working with Waterfall Beverages has been nothing but wonderful! The staff is friendly, helpful, and extremely easy to work with! No matter the situation, Waterfall has a way of making you feel important and that your business is a priority. Aaron has always been extremely helpful and keeps us updated on any price changes and new products that we might be interested in. On more than one occasion Aaron has been willing to help us in between orders to ensure that we received the product we needed. Waterfall Beverages has definitely exceeded our expectations!” Rebecca Freitag Manager and Event Coordinator

"Home Slice Pizza had found itself in quite a predicament after changing coffee providers just over a year ago. We needed to find a new source of teas and coffee accouterments. Waterfall Beverages came highly recommended from other restaurants we respect in the community. Doug and Waterfall stepped in and made the transition for us seamless. All aspects of the change to Waterfall Beverages were positive. The products we were getting before that stayed the same were offered at a better price, the new products Doug introduced us to were of higher quality, and Doug's standard of service is the highest is the business. I am very impressed by Doug's ability to maintain a personal relationship with his accounts while growing his business with new products and services. I am very satisfied with Waterfall Beverages now, and excited to see what they will become in the future." - Jeff Mettler, General Manager

"We started using Waterfall at our conception of Local in October 09. Douglas walked me thru their extensive range of teas, chai, soy, and syrups. Our mission was to only serve the best available which was easy to do, since Waterfall shared that mission we were a perfect match. Douglas came to Local prior to "opening day" to help teach our new staff about their products, why they chose them, and how to properly serve. It has been over a year since we opened and Local Coffee has been a HUGE success which is undoubtedly partly due to the superior products and services that they deliver. Dawn runs the warehouse and I believe she is the real "backbone" of Waterfall. I can always count on her pre-delivery day reminders, checking my orders for something I may have left out, and a warm smile on delivery days! Thanks Waterfall Family!" Robby Grubbs, Owner - Local Coffee

"Waterfall Gourmet Beverages knows how to do business right. In a society where many accounts have just become numbers Waterfall keeps it personal, knows our names, and always keeps our business in mind when they are finding and looking for new products. The bottom line is not just the bottom line for them and it shows. People and community are what make businesses work, especially when it's all local like ours are, and Douglas and Bob care about people and community---that's why Progress Coffee and Owl Tree Roasting does business with Waterfall Gourmet Beverages." Joshua Bingaman

"We love Waterfall Beverages! We have worked with Douglas and Waterfall since our opening day and they are one of our favorite vendors. They have top quality products, fair prices, and reliable service that has never let us down. They have worked with us through the changing needs of our business and we consider them to be an asset. I would recommend them to anyone who owns or manages a restaurant or coffee shop." Mary-Owner

"Douglas & Waterfall Beverages are so reliable, fast & friendly. I always get prompt responses from requests, and their turnaround time is unbelievable. The service provided by Waterfall is unrivaled." Candice Betz | Spa Director | AWAY Spa by W Austin

"Waterfall provides exceptional products and top notch customer service." Amy Brown -Owner