What do I do if my order is damaged?

Freight – if you discover damages on your pallet, you need to get an accurate count of how many cases are there and how many were damaged, take photos of the whole order and the damaged items and then note the damages on the delivery receipt, make a copy of it and send it and the photos to us.

UPS – in most cases, UPS will notify us whenever there’s damages. On the rare occasion that you receive an intact package with damages inside, you can either refuse the delivery or you can accept it, take photos of the package and damaged items and send them to us.